Frequently Asked Questions

ThriveTech Platform is an enterprise-grade software licensing and monetization solution that helps software companies manage licenses, handle subscriptions, distribute software through multiple channels, and analyze usage patterns. We handle the complexity of licensing infrastructure so you can focus on building great software.

Yes! All plans include a 14-day free trial with full access to plan features. No credit card required to start. Enterprise evaluations receive 30-day trials.

• Perpetual — One-time purchase, never expires
• Subscription — Time-based with auto-renewal
• Trial — Limited-time evaluation (7-90 days configurable)
• Usage-Based — Metered by consumption (Growth+ plans)
• Floating — Shared across user pool with concurrent limits (Growth+ plans)

Annual billing saves 17-20%.

1. Customer enters license key in your software
2. Your app calls ThriveTech API with key + device fingerprint
3. ThriveTech validates and returns activation token + entitlements
4. Your app stores token and enables features

Activation takes milliseconds and can be completely invisible to users.

• Encryption: AES-256 at rest, TLS 1.3 in transit
• Infrastructure: SOC 2 Type II certified (Enterprise)
• Access: MFA, RBAC, session management
• Monitoring: 24/7 security monitoring, intrusion detection
• Testing: Regular penetration testing, bug bounty program

ThriveTech Platform serves:

• Independent Software Vendors (ISVs) — Indie developers to mid-market companies
• Enterprise Software Companies — Complex licensing models
• Game Studios — Activation systems and anti-piracy protection
• SaaS Companies — Usage tracking and billing automation

Starter ($49/mo): 5 products, 3 admin users, 50K API calls/month, 500 activations, direct distribution, basic analytics, email support.

Growth ($199/mo): 25 products, 10 users, 500K API calls, 5K activations, all distribution channels, advanced analytics, priority support.

Enterprise: Unlimited everything plus SSO/SAML, dedicated infrastructure, white-label, SLA guarantee, dedicated CSM.

Yes! You configure the device limit per license type:

• Single device only
• Fixed number (e.g., 3 devices)
• Unlimited devices
• Per-user with device rotation

Customers can deactivate devices themselves or you can manage via API.

Most integrations take 1-3 days:

• Day 1: SDK setup, basic activation flow
• Day 2: Entitlements, offline support
• Day 3: Webhooks, error handling, testing

Complex integrations with custom requirements may take 1-2 weeks.

• Annual billing: Save 17-20%
• Non-profits: 25% discount with documentation
• Startups: 50% off Growth plan for year one (eligibility requirements apply)
• Volume: Custom pricing for 10,000+ activations/month

Entitlements let you control access to specific features based on license. Your application queries entitlements and enables/disables features accordingly. Changes take effect in real-time.

{ "features": { "basic_export": true, "advanced_export": false, "max_projects": 10 } }

Official SDKs for:

• JavaScript/TypeScript (Node.js and browser)
• Python
• .NET (C#)
• Java
• Go
• Ruby

All SDKs support async operations, automatic retries, and comprehensive error handling.

Yes. We provide:

• Data Processing Agreements (DPA)
• Right to deletion (data erasure on request)
• Data portability (export anytime)
• Privacy by design architecture
• EU data residency option (Enterprise)

We never cut off your service. Overages are billed at the end of each billing cycle:

• Starter: $0.05 per 1,000 API calls, $0.10 per activation
• Growth: $0.03 per 1,000 API calls, $0.05 per activation

You receive alerts at 80% and 100% usage.

1. Configure endpoint URL in dashboard
2. Select events to receive
3. We POST JSON payloads to your endpoint
4. Verify signature, process event

Events include: license activations, expirations, subscription renewals, payment events, and more.

Your data is retained for 30 days after cancellation, during which you can export everything. After 30 days, data is securely deleted per our data retention policy.

Yes (Growth and Enterprise plans). Offline activation uses a challenge-response system:

1. User generates activation request code (offline)
2. User submits code via web portal or email
3. You provide response code
4. User enters response code to complete activation

Offline licenses can be configured to require periodic online validation or remain fully offline.

Absolutely. Our REST API is fully documented with:

• OpenAPI/Swagger specification
• Interactive API explorer
• Code examples in multiple languages
• Postman collection

• All data encrypted at rest (AES-256)
• All transmissions encrypted (TLS 1.3)
• Database backups encrypted and geo-redundant
• Access logged and audited
• Principle of least privilege enforced

ThriveTech's billing is separate from your customer billing. You can:

1. Use our Stripe integration to process customer payments
2. Connect your own Stripe account
3. Use any payment processor with our webhooks

We don't take a cut of your customer payments.

Yes! Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

We maintain 99.9% uptime (guaranteed for Enterprise plans). Check status.thrivetechservice.com for real-time status.

SOC 2 Type II certification is available for Enterprise customers. We undergo annual audits and can provide reports upon request with NDA.

Enterprise plans include SSO integration:

• SAML 2.0
• OAuth 2.0
• LDAP/Active Directory
• Custom identity providers

• Email: support@thrivetechservice.com
• Chat: Available in dashboard (Growth+ plans)
• Phone: Enterprise customers only
• Documentation: docs.thrivetechservice.com

Yes! We support migrations from custom in-house systems, other licensing platforms, and manual license management. We provide:

• Import APIs for bulk license migration
• Customer email migration tools
• Parallel running period
• Dedicated migration support (Enterprise)

Rate limits include burst allowance. 429 responses include retry-after headers.

Enterprise plans include:

• 99.9% uptime guarantee
• 4-hour response time for critical issues
• Credit compensation for SLA breaches
• Priority incident resolution

We offer a 14-day money-back guarantee on all plans. After 14 days: monthly plans have no refunds but you can cancel anytime. Annual plan prorated refunds are considered case-by-case.

• Temporary transfer — Loan a license with automatic reversion
• Permanent transfer — Full ownership change
• Seat reassignment — For enterprise seat management

All transfers maintain a full audit trail.

Enterprise plans offer data residency options:

• United States (default)
• European Union
• Custom regions (upon request)

• Credit/debit cards (Visa, Mastercard, American Express)
• Bank transfer (Enterprise only)
• Invoice billing with Net 30/60/90 terms (Enterprise only)

• Starter: Self-service with documentation
• Growth: Guided onboarding sessions
• Enterprise: White-glove onboarding with dedicated team

You can either:

1. Import existing keys — Keep current keys, map to ThriveTech
2. Generate new keys — Issue new ThriveTech keys to customers
3. Hybrid approach — Honor old keys, issue new for new customers

We offer a 14-day money-back guarantee on all plans. After 14 days:

• Monthly plans: No refunds, but cancel anytime
• Annual plans: Prorated refunds considered case-by-case

• Monthly: Charged on your signup date each month
• Annual: Charged once per year on signup date

Overages are billed at the end of each billing cycle.

Yes! Our community forum is available to all customers with:

• Q&A with other developers
• Feature requests and voting
• Best practices and tips
• Product announcements

• Small catalog (<1,000 licenses): 1-2 weeks
• Medium catalog (1,000-10,000): 2-4 weeks
• Large catalog (10,000+): 4-8 weeks with dedicated support

Yes! Invoices are automatically generated and available in your dashboard. Enterprise customers can receive custom invoices with PO numbers.

• Starter/Growth: Documentation and email support
• Enterprise: Dedicated migration specialist, custom tooling

Prices are in USD. EUR and GBP billing available upon request.